Chart download broken v2.0.5?
Chart download broken v2.0.5?
March 26, 2017 05:06PM
I went to update NOAA charts today in v2.0.5 and on two different machines (one Linux, one Win8.1) it's hanging up trying to download the index. It then fails with "Chart Index Error - Data Download Failed."

Is the chart index served directly by NOAA, or is this a file supplied by Polar Navy? And if the later, has it been discontinued?

Can anyone tell me how, if possible, to build this index so I can get NOAA to serve me the latest charts?

I am not interested in upgrading four machines to a newer version of Polar View.

-Sean
Re: Chart download broken v2.0.5?
March 27, 2017 11:50AM
Chart index is served from our servers.

What you describe sounds like a network error - PolarView is unable to connect to the server. You can check by trying any of the other product network functions such as downloading a GRIB file.

To resolve, you may want to verify network accessibility and firewall settings.

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Polar Navy Support
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