Unable to connect to Active Captain
Unable to connect to Active Captain
October 14, 2017 05:15AM
I am unable to update the Active Captain information in V3.0.3 on MacOS X. Verified correct AC login information. Message states "Unable to connnect to Active Captain host". Verified internet connectivity as just prior to attempting to update POI info I was able to download charts.



Edited 1 time(s). Last edit at 10/14/2017 05:17AM by ketch452.
Attachments:
open | download - Screen Shot 2017-10-14 at 3.08.07 AM.png (346.9 KB)
Re: Unable to connect to Active Captain
October 14, 2017 06:55PM
There is a problem with Garmin ActiveCaptain servers due to a change they made. As of right now PolarView users cannot connect to their servers and update the data.

There is a notification on our blog, here: [polarnavy.wordpress.com]

If/when the issue is resolved - the blog post will be updated.

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Polar Navy Support
Re: Unable to connect to Active Captain
October 14, 2017 08:32PM
Thank you - I obviously didn't see the blog post!
Re: Unable to connect to Active Captain
October 15, 2017 10:16PM
By way of update - a fix is being worked on at this time, hopefully will be ready shortly.

Once available, the fix would require updating PolarView to the most recent version.

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Polar Navy Support
Re: Unable to connect to Active Captain
October 16, 2017 12:05AM
PolarView 3.0.4 is now available - it restores access to ActiveCaptain data downloads and includes several cumulative bug fixes.

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Polar Navy Support
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