chart update
chart update
April 23, 2018 11:03AM
chart update hangs, unable to cancel, have to use task manager to abort program, even dialog box will not leave screen.... see attached pdf
is there an issue/fix?
thanx...Tim
Attachments:
open | download - Polar.pdf (282 KB)
Re: chart update
April 23, 2018 10:40PM
The hang up occurs because an error dialog box may occasionally be placed behind the download dialog (most often it will originally appear on top, but move below if user clicks on the dialog). You can find the error dialog box by moving windows aside, and close it - at which point PolarView will continue working. However, that does not address the core issue of connectivity.

The error suggests that PolarView is unable to connect to the internet. This is most often caused by antivirus or firewall software.
To verify, please disable any antivirus/firewall software on your system and retry. If PolarView is able to connect, you may need to consult with security software vendor to find out how to give PolarView appropriate permissions to connect.

--
Polar Navy Support
Re: chart update
April 24, 2018 10:19AM
no changes made to anything, retried again several hours later, had no problem connecting... may have been the government, still asleep or needed a reboot early on a Monday morning.... the real issue is that the cancel button did not work and the program was requiring the dialog box to be answered.... pic that was attached clearly shows the dialog box on top, not hidden
respectfully, Tim
Re: chart update
April 24, 2018 01:10PM
There is another dialog - a common Windows "OK/Cancel" popup, that is displayed in this situation. It should be on top of the main information dialog. As the screen capture shows, it has been moved into background and not visible, however it still maintains the focus of the input.

This is, unfortunately, a "feature" of a UI toolkit we are using. If this happens again, you should be able to get to that dialog by moving visible windows out of the way or using a keyboard shortcut Alt+Tab to cycle between windows.

--
Polar Navy Support
Please log in to post in this forum.

Click here to login