Impossible to renew my licence
Impossible to renew my licence
June 10, 2018 02:15PM
Hello
All is in the title...
My polarNavy licence expire today and when i go to my account i can renew the NOAA charge but not polarNavy...
What's going on?
Thanks
Dominique
Re: Impossible to renew my licence
June 11, 2018 12:30AM
There are two license options:

1. NOAA (or UK) chart downloads - these are for a period of 1 year. As a courtesy, chart download license also includes product use for the same period of time.

2. PolarView use license. This is an open-ended product license. Once purchased, it does not expire. This license also includes US chart downloads for a period of 1 year. After the initial period, users are expected to manage their own charts or obtain another chart access license.

Your current account shows that you previously ordered a chart license for a period of 1 year. If you choose to renew your chart license, it will include PolarView use license for the same period of time.

--
Polar Navy Support



Edited 1 time(s). Last edit at 06/11/2018 12:32AM by Polar Navy Support.
Re: Impossible to renew my licence
June 12, 2018 03:57AM
Thanks for your so quick answer.
I didn't had understood that the renewing concerns only the charts access.
Congratulations for your great job with this software.
Dominique
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