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NWW and Combo data access has been restored.
RTOFS may take a little longer - will post an update when it is available.
by Polar Navy Support
- PolarView NS
NOAA seems to have made a change to their NWW3 model data. Will check to see if we can resume access.
by Polar Navy Support
- PolarView NS
PolarCOM has been discontinued for about 4 years, as users found it difficult to connect PolarView and PolarCOM. Unfortunately, it is unlikely we will be able to help you resolve the issue with this product version.
by Polar Navy Support
- PolarView NS
1. Could you please follow download instructions in section 2.4.1.1 "Downloading Charts from a List of Available Charts" of PolarView user guide (available here: )
2. PolarView can use charts installed in any location on your system. After adding charts to PolarView, please do not delete them and do not move to another location on the system.
by Polar Navy Support
- PolarView NS
"About" dialog box is found in actual PolarView application under Help->About menu (Windows) or PolarView->About menu (MacOS).
Please follow the instructions in the previous message to authenticate your copy of PolarView.
by Polar Navy Support
- PolarView NS
1. In PolarView open About dialog box and switch to Account tab
2. Re-enter your password, verify username (email address) and press "Login" button
3. Note any messages that appear at that time - post the content in your reply
4. Take a screen capture of PolarView About dialog box, Account tab (that shows "last login" and "access until" and attach to this rep
by Polar Navy Support
- PolarView NS
Downloading charts directly from PolarView using our servers requires appropriate subscription.
You can check your subscription status by logging into the account here:
If your subscription is current - please let me know, and we'll go through additional steps to debug the issue.
by Polar Navy Support
- PolarView NS
Are you able to download charts by going directly to the "Chart Manager" -> "Downloads" tab, and selecting charts to download from the list?
by Polar Navy Support
- PolarView NS
You can select and save multiple tracks in a single GPX file. To do so:
1. select multiple tracks from the list on the left hand side of Route Manager->Tracks panel (by clicking on the first one, then Shift-clicking on the last one).
2. press "Save" button to select output file and confirm.
by Polar Navy Support
- PolarView NS
Have you read through section 3 of the user guide?
What specific steps are you taking to follow the route?
by Polar Navy Support
- PolarView NS
Please see the following thread for the previous discussion of this issue:
by Polar Navy Support
- PolarView NS
WRT exporting waypoints I would suggest asking on one of the AC forums - they are quite responsive and ready to help.
Once you have waypoints in a GPX file, you can import them into PolarView by following the usual process in the Route & Waypoint Manager.
by Polar Navy Support
- PolarView NS
I am not familiar with that device, unfortunately.
As a general rule, PolarView can receive NMEA 0183 formatted data over a network connection (either client or server, TCP or UDP). You may want to consult with device manufacturer for specific guidance
by Polar Navy Support
- PolarView NS
Active Captain information is shown under Chart Info dialog -> POI tab (accessible under View->Chart Information)
by Polar Navy Support
- PolarView NS
If you activated your copy of PolarView using the account that was created from your original order data, your User Permit permit should remain the same.
Note that if your User Permit does not match the one you used to order S63 charts, you would not be able to import Chart Permits at all - i.e. there would be nothing in the Chart Permit list.
If you are able to import Chart Permits (expire
by Polar Navy Support
- PolarView NS
You are correct - there is an issue in PolarView handling N2K data where deviation is set to "data not available".
Fix will be included in the next product update.
by Polar Navy Support
- PolarView NS
What specific issues have you encountered?
by Polar Navy Support
- PolarView NS
A system "lock up" like this is often attributable to a hardware issue.
That said, make sure you have sufficient *free* RAM (i.e. memory available when Windows is running) and try to completely disable any resident antivirus and "security" products.
by Polar Navy Support
- PolarView NS
Thanks, Jeff! Great to hear this directly from you!
by Polar Navy Support
- PolarView NS
- Ensure that option "Ship->Show AIS ships" is checked.
- I am not familiar with NMEA reader, but it is possible that it configures Actisense device to pass all N2K sentences.
PolarView cannot control Actisense device configuration. By default NGT-1 is configured to pass only a limited number of sentences. You may want to use Actisense configuration utility to enable passing o
by Polar Navy Support
- PolarView NS
You can see incoming NMEA data by opening Ship -> NMEA Console window in PolarView.
If you'd like to attach it, please copy and paste it as a text (not a screen capture image).
by Polar Navy Support
- PolarView NS
We know exactly as much as users do. For now ActiveCaptain stated that they will continue existing service. As long as they do - PolarView will support it. If or when Garmin decides to discontinue it - so it will be.
by Polar Navy Support
- PolarView NS
What version of PolarView are you using?
Are you attempting to click on the "Routes" menu?
Does the application hang before or after displaying the sub-menu?
A screen capture of the main application window and the menu bar would be helpful in further debugging this issue.
by Polar Navy Support
- PolarView NS
Waypoint visibility is controlled at individual "tag" (group) level. Imported waypoints are placed under a tag based on the imported file name. To toggle visibility for waypoints under a specific tag, in the left-hand side list of tags double click on the tag.
by Polar Navy Support
- PolarView NS
Charts continue to work indefinitely as long as user maintains the same installation of PolarView. However, upgrading a product, in particular between version 2.0 and 3.0, results in a new installation.
Upgrade to version 3.0 requires an account and a subscription. If you previously had an activation code for version 2.0, an account has been created for you. Using this account will ensure that
by Polar Navy Support
- PolarView NS
Chart index is served from our servers.
What you describe sounds like a network error - PolarView is unable to connect to the server. You can check by trying any of the other product network functions such as downloading a GRIB file.
To resolve, you may want to verify network accessibility and firewall settings.
by Polar Navy Support
- PolarView NS
SSD speed does not, generally, depend on its size, so (given the same speed specs i.e. same manufacturer) any SSD size will result in performance improvement over spinning media HDD.
by Polar Navy Support
- PolarView NS
- PolarView was designed to run on a wide range of systems. As of now essentially any available hardware would be sufficient to use PolarView. Hard drive performance (speed) is the most important factor in overall performance - a good SSD will have the most impact.
- PolarView subscription allows you to run PolarView on all computers that you own.
by Polar Navy Support
- PolarView NS
You can export routes and tracks into a GPX file, and reimport the GPX file on another system.
To export routes or tracks, select intended tracks or routes from the list on the left hand side of the Route & Waypoint manager (Tracks or Routes panel), and press "Save" button on the bottom right.
To reimport on the new system, use "Load" button on the corresponding pane
by Polar Navy Support
- PolarView NS
Could you please elaborate:
- Which specific charts are you referring to - US RNC charts downloaded through PolarView or something else?
- What steps have you taken to download and/or install these charts?
- What error are you seeing?
by Polar Navy Support
- PolarView NS
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